Reservations

 

Deposit

In order to prevent “no-shows”, we require a deposit in order to secure the reservation. The deposit is paid at the time of booking.

Should payment not be received, your reservation may be automatically cancelled.

All credit card transactions are processed through a 3rd party secure payment gateway. Your credit card details are not seen or stored by us.

Cancellations

Should you cancel your booking no later than 48 hours beforehand, we will gladly refund the full amount.

Child Policy

Due to the nature of the PIER experience, no children under the age of 10 are allowed.

No BYO (Bring your own)

Unfortunately we do not allow customers to bring their own wine.

 

Location

We are located in the Pierhead Building (between the NSRI and Life Grand Café). The easiest way to arrive is by Uber (drop off at the Victoria & Alfred Hotel) or alternatively by parking at the Ulundi parking garage.

Restricted Access - Wheelchairs

** Please note that PIER is located on the first floor and wheelchairs unfortunately cannot be accommodated. We recommend The Waterside restaurant on the ground floor.

 

Due to the intimate nature of our service we request all guests arrive on time. We reserve the right to reallocate your booking if this is not adhered to.

Larger bookings please be aware that if all guests don’t arrive in a timely manor your experience could be adversely affected. If you do have any issues on the day of your booking kindly let us know in advance